Future Generali is one of the leading general insurance companies in India offering travel, health, accident, car & many more plans which suits your needs best.
Indiabulls Finance Centre Tower 3, 6th Floor Senapati Bapat Marg, Elphinstone (W) Mumbai 400013 India
Fax: +91- 22-41514555
Fax: +91-22-40976785

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Customer Service

Service Parameters and Turnaround Times

Process / Service Parameters Turnaround Times
Processing of Proposal and Communication of decisions 15 Days
Processing Cancellations & Refunds 7 Days
Post Policy issue service requests concerning mistakes, endorsements, any Non-Claim related service requests. 7 Days
Acknowledgement of Complaint 3 Days
Resolution of Complaint 15 Days
Conducting of Survey post reporting of Claim 1 working Day
Timeline for Claim settlement/Rejection post receipt of all documents and Survey Report 7 Days for Motor
15 Days for Health
Cashless Claims (Health) - Post receipt of all documents
  • Initial Authorization
  • Discharge Approval
3 hours