Future Generali is one of the leading general insurance companies in India offering travel, health, accident, car & many more plans which suits your needs best.
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FAQ'S

What is an excess?
What is the difference between my “Certificate Number” and my “Policy Number”?
How do I make claim when overseas?
How do claim for my minor child?
What is a reimbursement claim and what is procedure for reimbursement claim?
What is pre existing disease?
What is difference between accidental medical expenses and sickness medical expenses?
Is cashless facility available? In what circumstances it is available?
What is sub-limits and how to calculate the same? It is applicable to whom?
What happens if I'm injured overseas & evacuated?
What is baggage delay?
Why baggage delay is not covered on return journey?
What is baggage loss?
Can I claim for baggage delay and baggage loss both in case of baggage loss?
If my belongings are left outside on a bench while I am in a queue are they covered if stolen?
What is covered under passport loss?
What kind of documentation is required to process my claim?
Are dental expenses covered?

Document Checklist

The indicative list of documents required for each type of loss is mentioned below:

Medical Expenses

  • Future Generali Travel Suraksha Claim Form

  • Policy Copy / Certificate Copy

  • Treating / attending Doctor’s report

  • Original Admission / discharge card

  • Original Bills with Receipts & Prescription

  • Original X-ray reports/Pathological / Investigative reports, if any

  • Copy of passport / Visa with Entry & exit stamp

  • Copy of ticket and boarding pass

Accidental Dismemberment / Disablement

  • Future Generali Personal Accident Claim Form

  • Policy / Certificate Copy

  • Attending Doctors Report

  • Original Disability Certificate from the Doctor, if any

  • Investigation / Lab Reports (X-Rays & reports etc)

  • Original Admission / Discharge Card, if hospitalised

  • Police Inquest report, where applicable

  • In case of PTD claims – Disability Certificate from treating doctor.

Repatriation of Mortal remains

  • Future Generali Travel Suraksha Claim Form

  • Policy / Certificate Copy

  • Hospital admission / discharge card, if hospitalised

  • Medical Reports / Investigative (coroners / Post mortem) Reports

  • Death Certificate

  • Funeral Certificate along with original bills / receipt towards funeral expenses.

  • Copy of passport / Visa

Medical Evacuation / Transportation to Republic of India

  • Future Generali Travel Suraksha Claim Form

  • Policy / Certificate Copy

  • Hospital admission / discharge card, if hospitalised

  • Medical Reports / Investigative (coroners / Post mortem) Reports

  • Doctor’s statement indicating the cause of illness and necessity of medical evacuation / transportation to the Republic of India.

  • All original bills / receipt towards expenses incurred during medical evacuation / transportation.

Accidental Death

  • Future Generali Personal Accident Claim Form

  • Policy / Certificate Copy

  • Attending Doctors Report

  • Original Death Certificate

  • Original / attested Post Mortem / Coroners Report

  • Attested copy of FIR / Panchnama

  • Police Inquest report, where applicable

Loss of Checked in Baggage

  • Future Generali Travel Suraksha Claim Form

  • Policy / Certificate Copy

  • Property Irregularity Report (obtained from Airline)

  • Copies of Correspondence with the Airline authorities / others confirming the loss and details of compensation.

  • Individual list of items in each baggage with approximate cost of each item.

  • Copy of the passport / Visa with Entry & exit stamp.

Delay of Checked in Baggage

  • Future Generali Travel Suraksha Claim Form

  • Policy / Certificate Copy

  • Property Irregularity Report (obtained from Airline)

  • Copies of Correspondence with the Airline authorities / others confirming the loss and details of compensation.

  • Original bills / receipts / invoices pertaining to expenses incurred / purchases made towards necessary personal effects, during the delay period.

  • Copy of the passport / Visa with Entry & exit stamp.

Loss of Passport

  • Future Generali Travel Suraksha Claim Form

  • Policy / Certificate Copy

  • Copy of new passport & previous passport (if available)

  • Original bills / invoices of expenses incurred for obtaining a new passport

  • Copy of FIR / Police Report

Compassionate Visit

  • Future Generali Travel Suraksha Claim Form

  • Policy / Certificate Copy

  • Certificate from treating doctor stating the reason for such assistance.

  • Copy of Air Tickets

  • Original Bills / Invoices towards expenses incurred.



The list given is indicative in nature. Further additional documents may be called for depending on the nature of the claim.