As soon as your car meets with an accident or injures a third party or damages the property of a third party,inform us on our helpline numbers 1800 220 233/1860 500 3333/022 67837800 or sms MOTORCLAIM to 9222211100.Our claims executive will get in touch with you and guide you on the procedures and documents necessary to process your claim.
What if the accident takes place in a city other than where the policy was issued?
Are the accidental damages to my car covered under the policy?
If you are having Own Damage coverage under your motor insurance policy with Future Generali,the damages to your car will be covered subject to terms,conditions and exclusions of the policy.
What if I am having only an Act policy,would any losses or damages to my car be covered under the policy?
If you are having an Act Policy,any legal liabilty that you may incur in case of death or any bodily injuries to third party and for damage to property of third party is covered.However any damages to the car will not be covered under the policy.
You can get your car repaired at any of our Future Generali Convenient Workshops.Our surveyor or Contact Centre will also assist you in selecting one of ourFuture Generali Convenient Workshops.
What if I want to use a workshop of my own choice?
Yes.You can choose your own workshop to get your car repaired.You will have to make the full payment to the workshop and submit the final bills and receipt.The claim will be settled within 7 working days from the date of submission of final documents.
How much time will be required to repair the car?
It depends on the extent of the damages to your car and also on the time that the workshop will take to repair the car.However if you have opted to repair the car at ourFuture Generali Convenient Workshopsyour car will be repaired on priority among other cars.
What is the effect of making a claim under my policy?
In case of any claim during the insured policy period,you will lose all the No Claim Bonus(NCB)that you may have accrued over the years at the time of renewals.
What should I do if my car is stolen?
Immediately notify the loss to the nearest police station from the place where the car was stolen and also intimate the sameon our helpline numbers.Our surveyor will get in touch with you and assist you on further course of action.
What should I do if only windscreen of my car is damaged?
Immediately notify the losson our helpline numbers.We have a tie up with Windshield experts who will arrange to repair or replace the glass damage.This service can also be availed at your door step.
Are the accidental damages to my car covered if someone else was driving at the time of accident?
If your car is insured undercomprehensiveinsurance policy and the person driving your car holds a valid driving license,the accidental damages are covered subject to terms and conditions as indicated in thepolicy wordings.
Is the Personal Accident cover applicable to any other person driving my car?
Yes.If you have opted for this coverage and paid additional premium,you or any named person other than your paid driver or cleaner can be covered under Personal Accident insurance.
The indicative list of documents required for each type of loss is mentioned below:
Own Damage claims
Copy of the Certificate of Insurance cum Policy Schedule
Intimation to RTO (to inform RTO that the car is stolen and not to transfer)
Disclaimer The list given is indicative in nature. Further additional documents may be called for depending on the nature of the claim.
Future Xpress & Future Xpress+ Claims
Motor Insurance claim process can sometimes become cumbersome, tiring and time consuming. At Future Generali, we recognise our customer’s needs and have simplified this process through Future Xpress and Future Xpress+.
Our claims services are more personalised with enhanced touch points for smooth and speedy motor claims settlement.
Get your car repaired on priority at lower costs at Future Generali convenient workshops.
Get your damaged car checked to understand the loss and get on the spot settlement for your claim. The option to get your car repaired at a workshop of your choice and at a time convenient to you.
Your claims are simplified and settled on the spot with easy document verification at our convenient workshops or at our branches. This seamless service offerings provide convenience with significant savings in time and cost.
Disclaimer: The said services are available at select workshops / offices for claims with defined parameters only. For further details please get in touch with us on: 1800-220-233/1860-500-3333/022-67837800
Your car is repaired on priority at lower cost
Dedicated service engineer at identified workshops
Your car will be directed to the listed workshop
Inspection at workshop, liability confirmed and repairs commenced on a priority basis
You will know your actual expenditure before repair starts
The workshop gets payment directly from us on delivery of your repaired car
Relatively lower expense for you as will enjoy discounted rates
Greater transparency & accountability
Initial survey/assessment time will be reduced
Understand the loss to your damaged car and finalise your claim on the spot
Dedicated service engineers at the service branch
Take your car with relevant documents to the nearest claims branch
Damage assessment conducted & settlement amount offered on spot
You will have an option to get your car repaired later at your preferred convenient time & workshop of your choice
Amount directly credited to your bank account through NEFT.
Instant claim settlement
Personalised service through prior appointment with service engineer
Spot/easy document verification
Greater transparency & accountability
Quick repairs & preferential treatment
Advance update of liability amount
Option to repair your car at your convenience and choice of workshop