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Car Insurance
Report a Motor claim
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Report a ClaimDo you have any queries?
Call us on 1800 220 223


FAQ'S
As soon as your car meets with an accident or injures a third party or damages the property of a third party,inform us on our helpline numbers 1800 220 233/1860 500 3333/022 67837800 or sms MOTORCLAIM to 9222211100.Our claims executive will get in touch with you and guide you on the procedures and documents necessary to process your claim.
It doesn't matter where the accident happens.Justcall on our helpline numbersand our claim executive will guide you through the procedures.
If you are having Own Damage coverage under your motor insurance policy with Future Generali,the damages to your car will be covered subject to terms,conditions and exclusions of the policy.
If you are having an Act Policy,any legal liabilty that you may incur in case of death or any bodily injuries to third party and for damage to property of third party is covered.However any damages to the car will not be covered under the policy.
A copy of theclaim formis included in the policy kit that you must have received.However for your convenience our representatives will supply theclaim form.Theclaim formis also available at ourFuture Generali Convenient Workshops.Alternatively,you can also download theclaim formfrom our web site.
The Survey will be conducted by our authorised Surveyor at the workshop where you leave your car for repair.
Spot Survey will be completed within 24 working hrs.
Our contact centre executive will assist you to get your car towed to ourFuture Generali Convenient Workshops.In the meantime you can keep the car in a safe place.
You can get your car repaired at any of our Future Generali Convenient Workshops.Our surveyor or Contact Centre will also assist you in selecting one of ourFuture Generali Convenient Workshops.
Yes.You can choose your own workshop to get your car repaired.You will have to make the full payment to the workshop and submit the final bills and receipt.The claim will be settled within 7 working days from the date of submission of final documents.
It depends on the extent of the damages to your car and also on the time that the workshop will take to repair the car.However if you have opted to repair the car at ourFuture Generali Convenient Workshopsyour car will be repaired on priority among other cars.
In case of any claim during the insured policy period,you will lose all the No Claim Bonus(NCB)that you may have accrued over the years at the time of renewals.
Immediately notify the loss to the nearest police station from the place where the car was stolen and also intimate the sameon our helpline numbers.Our surveyor will get in touch with you and assist you on further course of action.
Immediately notify the losson our helpline numbers.We have a tie up with Windshield experts who will arrange to repair or replace the glass damage.This service can also be availed at your door step.
If your car is insured undercomprehensiveinsurance policy and the person driving your car holds a valid driving license,the accidental damages are covered subject to terms and conditions as indicated in thepolicy wordings.
Yes.If you have opted for this coverage and paid additional premium,you or any named person other than your paid driver or cleaner can be covered under Personal Accident insurance.
Document Checklist
The indicative list of documents required for each type of loss is mentioned below:
Own Damage claims
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Copy of the Certificate of Insurance cum Policy Schedule
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Copy of RC book
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Copy of Driving License
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Estimate
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Final repair invoice and receipt / Satisfaction voucher for cashless payment
Third Party Claims
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Claim form duly filled and signed
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Copy of the Certificate of Insurance cum Policy Schedule
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Copy of Driving License of the driver at the relevant time of accident (with original for verification)
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FIR / Police Panchnama
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Court Notice / Summons
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Copy of Registration Certificate and other vehicular documents (with originals for verification)
Theft Claims
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Original Policy
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Original Registration certificate
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FIR
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Original set of keys
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Original Sales invoice & Tax receipt
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Intimation to RTO (to inform RTO that the car is stolen and not to transfer)
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Transfer papers
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Indemnity Bond
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Subrogation letter
Disclaimer The list given is indicative in nature. Further additional documents may be called for depending on the nature of the claim.
Future Xpress & Future Xpress+ Claims
Motor Insurance claim process can sometimes become cumbersome, tiring and time consuming. At Future Generali, we recognise our customer’s needs and have simplified this process through Future Xpress and Future Xpress+.
Our claims services are more personalised with enhanced touch points for smooth and speedy motor claims settlement.
Future Xpress
Get your car repaired on priority at lower costs at Future Generali convenient workshops.
Future Xpress+
Get your damaged car checked to understand the loss and get on the spot settlement for your claim. The option to get your car repaired at a workshop of your choice and at a time convenient to you.
Your claims are simplified and settled on the spot with easy document verification at our convenient workshops or at our branches. This seamless service offerings provide convenience with significant savings in time and cost.
Disclaimer: The said services are available at select workshops / offices for claims with defined parameters only. For further details please get in touch with us on: 1800-220-233/1860-500-3333/022-67837800
Future Xpress
Key Features:
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Your car is repaired on priority at lower cost
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Dedicated service engineer at identified workshops
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Your car will be directed to the listed workshop
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Inspection at workshop, liability confirmed and repairs commenced on a priority basis
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You will know your actual expenditure before repair starts
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The workshop gets payment directly from us on delivery of your repaired car
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Relatively lower expense for you as will enjoy discounted rates
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Greater transparency & accountability
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Initial survey/assessment time will be reduced
Future Xpress+
Key Features:
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Understand the loss to your damaged car and finalise your claim on the spot
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Dedicated service engineers at the service branch
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Take your car with relevant documents to the nearest claims branch
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Damage assessment conducted & settlement amount offered on spot
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You will have an option to get your car repaired later at your preferred convenient time & workshop of your choice
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Amount directly credited to your bank account through NEFT.
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Instant claim settlement
Benefits
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Personalised service through prior appointment with service engineer
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Spot survey
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Spot/easy document verification
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Greater transparency & accountability
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Quick repairs & preferential treatment
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Advance update of liability amount
Benefits
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Spot survey
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Option to repair your car at your convenience and choice of workshop
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Easy documentation
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Smooth process
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Flexibility to suit your needs
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