Customer Service

You will get a Wellness Card to utilize the Cashless facility at Network Hospitals. This card helps only in your identification as a Future Generali Health member. Availability of Cashless and any other benefit is subject to policy terms.

For any error in cards or correction required, you can send a mail to fgh.enrolment@futuregenerali.in with CC to your HR.

FGH has tied up with specific hospitals and nursing homes to provide preferred services to its customers. These hospitals are termed as “Network” hospitals. You can find out the details of Network hospitals in your city on our E Health Module or from our Call Centre on 1800 103 8889 or by e-mail on fgh@futuregenerali.in, The details are also available in the Health Insurance Guide sent along with your Wellness Card. Hospitals are added and removed from the network at regular intervals. You are advised to check with our Call Centre for the updated status of any hospital.

Since the Card issued is not a photo id card, you are required to submit a photo id to verify the genuinity of identity at the Admission Desk of the Hospital. The photo id can be your Organization Identity Card, Driving License or any other such card which will help the hospital to establish the genuinity of the patient.

This is a Request for Cashless Hospitalization. The same has to be duly filled up, signed and stamped by the Hospital Authorities. Thereafter it has to be sent by fax 1800 103 9998 (toll free fax)/ e-mail fghpreauth@futuregenerali.in & fgh@futuregenerali.in to FGH. The Contact details of FGH are also available with the Network Hospitals.

The FGH Preauthorization Forms are available with all the Network Hospitals or also enclosed with the Health Insurance Guide. It can also be obtained from FGH Call Centre on phone 1800 103 8889 or by e-mail fgh@futuregenerali.in.

It must be filled by the Treating Doctor. Information required are: Health ID Card No. as printed on the Card, Signs and Symptoms of the present aliment, duration of the aliment, diagnosis, pre existing conditions if any, proposed line of treatment, expected date of admission, duration of stay and estimated cost of hospitalization.

The Preauthorization Request for Cashless Hospitalization can either be faxed to 24 x 7 Toll Free Fax-line 1800 103 9998 or mailed to fgh@futuregenerali.in / fghpreauth@futuregenerali.in.

Authorization Letter is the communication ascertaining the Admissibility or Acceptance of the Cashless Service. The same is issued by FGH subject to admissibility of the claim and availability of balance sum insured for the member.

FGH would release a part or the entire amount depending on the ailment and related expenses. In case a part amount has been approved by FGH, then the hospital would ask for additional authorization when necessary.

Authorization Letter or Denial Letter shall be faxed directly to the Hospital. A Query letter shall be faxed to the hospital if in case FGH wants some additional information to decide upon the admissibility.

a) If the information contained in the Preauthorization Form is insufficient for FGH to arrive at a decision and further information is not available for whatever reasons.

b) The ailment for which hospitalization is sought is not covered under the particular insurance policy or is a part of an Exclusion under the policy guidelines.

c) The insured has already exhausted his insurance coverage for the year.

d) The insured is not enrolled under the insurance coverage for the year.

Intimation is nothing but the preliminary notice of claim to Insurance Company. You can intimate FGH about the claim by providing following information.

Name of the Insured Person / Claimant,

Health ID card number of the claimant,

Nature of illness / injury

Name and Address of the attending Medical Practitioner / Hospital / Nursing home

Mobile number/ e mail of the insured person.

Estimated expenses

Intimation can be sent by e-mail on fgh@futuregenerali.in or by Fax to our Call Centre Toll Free Fax 1800 103 9998.

Please ensure that the hospital / nursing home where you are contemplating treatment fulfills these criteria.

It has at least 15 inpatient beds;

It has full time Doctors who is in attendance 24 hours per day;

It maintains daily medical records for each of its patients,

It is registered and licensed as a hospital or nursing home with the appropriate local authorities. Always instruct the hospital authority to mention the Attending Doctor’s and Hospital Registration No. in the hospital papers or demand for a separate certificate on the same

The hospital provides a proper discharge summary, numbered bill and receipt for hospitalization expenses at the time of discharge.

Claim documents will be forwarded to the Future Generali Health Team in Pune by the member / corporate. All claims will be managed by the Claims Team located in Pune.

All claim payments advice shall be made within 14 working days from the date of receipt of COMPLETE documents. FGH may ask for the additional documents from the claimant if the submitted documents are not sufficient to decide the admissibility of the claim.

Your claim is assessed by our expert team and doctors who verify the documents and bills and there can be 3 outcomes of the assessment as follows;