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What Constitutes a Grievance?
A “Grievance/Complaint” is defined as any communication that expresses dissatisfaction about an action or lack of action, about the standard service/deficiency of service from Future Generali or its intermediary or asks for remedial action.
If you have a complaint or grievance you may reach us through the following avenues:
What can I expect after logging a Grievance?
- We will acknowledge receipt of your concern within 3 - business days.
- Within 2 - weeks of receiving your grievance, we shall respond to you with the final resolution.
- We shall regard the complaint as closed if we do not receive a reply within 8 weeks from the date of our response.
What do I do, if I am unhappy with the Resolution?
- You can write directly to our Grievance Redressal Cell at our Head Office
Or send your complaint to
Mr. Hari Shankar Mishra
Grievance Redressal Officer
Future Generali India Insurance Co Ltd.,
Lodha I – think techno campus,
B wing – 1st floor, Pokhran Road - 2,
Off Eastern Express Highway Behind TCS Bldg.
Thane West – 400607
You can download and use our complaint form. Kindly quote your policy number in all communication with us. This will help us to deal with the matter faster.
Click Here to download and use the complaint form.
How do I Escalate?
We offer our customers the option to escalate the complaints to the highest level. You can escalate to the CEO’s office by writing to him at:
What do I do if I am still dis-satisfied
While we constantly endeavour to promptly register, acknowledge & resolve your grievance, if you feel that you are experiencing difficulty in registering your complaint, you may register your complaint through the IRDA (Insurance Regulatory and Development Authority).
- CALL CENTER : TOLL FREE NUMBER (155255)
- REGISTER YOUR COMPLAIN ONLINE AT : http://igms.irda.gov.in/
If you are still dissatisfied with the resolution provided, you may opt to approach the office of Insurance Ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the Insurance Ombudsman, along with their addresses are available on the consumer education website of the IRDA.Click Here
Message: In case you wish to send your complaint to Insurance Ombudsman. Click here to download the format and attach your necessary documents/supporting’s.
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