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Escalation Procedure

Dear Customer,
We are committed to resolve any complaint you may have. We offer the option to escalate to the highest level. You can escalate your concerns as per the steps noted below.

STEP

1

phone Call on Helpline
1800-220-233 / 1860-500-3333 / 022-67837800
OR
phone Send an eMail
fgcare@futuregenerali.in
OR
phone Visit Branch Grievance Redressal Officer (GRO)
Walk-in to any of our nearest branches and request to meet the GRO.
We will acknowledge receipt of your concern within 3 - business days.
Within 2 - weeks of receiving your grievance, we shall respond to you with the final resolution.
We shall regard the complaint as closed if we do not receive a reply within 8 weeks from the date of our response.

STEP

2

If the resolution you received, does not meet your expectations, you can write directly to our Corporate GRO.

phone Send an eMail
fggro@futuregenerali.in
OR
phone Send your complaint to
Mr. Hari Shankar Mishra Grievance Redressal Officer
phone Future Generali India Insurance Co. Ltd.
Lodha I-Think Techno Campus, B Wing - 1st Floor, Pokhran Road 2, Off Eastern Express Highway Behind TCS Bldg. Thane West - 400607

STEP

3

If you are still not satisfied with the resolution provided, you can email our CEO’s office.

If you are still dissatisfied with the resolution provided, you may opt to approach the office of insurance ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the insurance ombudsman, along with their addresses are available on the consumer education website of the IRDAI (Insurance Regulatory and Development Authority of India). Click here

In case you wish to send your complaint to insurance ombudsman. Click here to download the format and attach your necessary documents/supporting’s.

If you are unable to register your complaint at any given point of time, you can approach IRDAI.

phone Call Center TOLL FREE NUMBER (155255)   |   phone Register your complain online at http://igms.irda.gov.in/

Thank You!

We will contact you soon.

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