We are committed to resolve any complaint you may have. We offer the option to escalate to the highest level. You can escalate your concerns as per the steps noted below.
1800-220-233 / 1860-500-3333 / 022-67837800
Walk-in to any of our nearest branches and request to meet the GRO.
If the resolution you received, does not meet your expectations, you can write directly to our Corporate GRO.
Mr. Hari Shankar Mishra Grievance Redressal Officer
Lodha I-Think Techno Campus, B Wing - 1st Floor, Pokhran Road 2, Off Eastern Express Highway Behind TCS Bldg. Thane West - 400607
If you are still not satisfied with the resolution provided, you can email our CEO’s office.
If you are still dissatisfied with the resolution provided, you may opt to approach the office of insurance ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the insurance ombudsman, along with their addresses are available on the consumer education website of the IRDAI (Insurance Regulatory and Development Authority of India). Click here
In case you wish to send your complaint to insurance ombudsman. Click here to download the format and attach your necessary documents/supporting’s.
We will contact you soon.