If you are still dissatisfied with the resolution provided, you may opt to approach the office of insurance ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the insurance ombudsman, along with their addresses are available on the consumer education website of the IRDAI (Insurance Regulatory and Development Authority of India). Click here
In case you wish to send your complaint to insurance ombudsman. Click here to download the format and attach your necessary documents/supporting’s.
If you are unable to register your complaint at any given point of time, you can approach IRDAI.