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What Constitutes a Grievance?
A “Grievance/Complaint” is defined as any communication that expresses dissatisfaction about an action or lack of action, about the standard service/deficiency of service from Future Generali or its intermediary or asks for remedial action.
If you have a complaint or grievance you may reach us through the following avenues:
What can I expect after logging a Grievance?
- We will acknowledge receipt of your concern within 3 - business days.
- Within 2 - weeks of receiving your grievance, we shall revert to you the final resolution.
- We shall regard the complaint as closed if we do not receive a reply within 8 weeks from the date of receipt of response.
What do I do, if I am unhappy with the Resolution?
- You can write directly to our Grievance Redressal Cell at our Head Office
Registered & Corporate Office
Grievance Redressal Cell
Mr. Hari Shankar Mishra
Grievance Redressal Officer
Future Generali India Insurance Co Ltd.,
Indiabulls Finance Centre,
Tower 3, 6th Floor, Senapati Bapat Marg,
Elphinstone (W), Mumbai - 400 013.
‘Please send in your complain in writing. You can download and use our complaint form. Kindly quote your policy number in all communication with us. This will help us to deal with the matter faster.’
Click Here to download and use the complaint form.
How do I Escalate?
While we constantly endeavour to promptly register, acknowledge & resolve your grievance, if you feel that you are experiencing difficulty in registering your complaint, you may register your complaint through the IRDA (Insurance Regulatory and Development Authority).
- CALL CENTER : TOLL FREE NUMBER (155255)
- REGISTER YOUR COMPLAIN ONLINE AT : http://igms.irda.gov.in/
If you are still dissatisfied with the resolution provided, you may opt to approach the office of Insurance Ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the Insurance Ombudsman, along with their addresses are available on the consumer education website of the IRDA.Click Here
Message: In case you wish to send your complaint to Insurance Ombudsman. Click here to download the format and attach your necessary documents/supporting’s.
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