We operate in a complex environment, and our business is potentially vulnerable to a wide range of factors, all of which are constantly changing, and we are constantly adjusting our business to this evolving environment.
Customer preferences are evolving
Customers are spending more and more time on digital platforms and getting accustomed to a highly personalised and seamless experience.
Products that help migrate from protection to prevention
This is especially true for health, where companies promptly push for better health outcomes for customers, reducing claim expenses.
Focus on driving
Digital technologies have emerged as a key growth enabler, providing increased convenience and transparency.
Inspired by Trust
Our renewal ratio of over 86% shows the high level of customer trust in our products and the quality of services that our teams strive to deliver to our customers.
FY 2020-21 Key Highlights
Gross Written Premium increased by 15% to `752 cr
Increased participation in major accounts
From Global business se gment (GC&C + GEB) 8 new major accounts acquired