Future Generali India Insurance, one of the fastest growing General Insurers has received ISO 9001:2008 certification for its Claims, Customer service & all support functions & also for its centralized health servicing unit (FGH) located in Pune.
This certification validates Future Generali’s compliance with internationally established standards for quality systems for its customer service & claim services. In addition to this all the functions of Health Insurance of the company like Underwriting, Enrolment and Claims are also now ISO compliant.
ISO 9001:2008 is the internationally recognized standard for Quality Management Systems (QMS). It prescribes systematic control of business activities to ensure that the needs and expectations of customers are met. This certification also ensures that a company's products and services are among the best in the world.
Commenting on the occasion, Mr. K G Krishnamoorthy Rao, MD & CEO, Future Generali India Insurance Co. Ltd. said, 'At Future Generali India Insurance, customer service has been and always will be a key driver and parameter of our current performance and future growth. This certification reiterates our consistent efforts to meet customer expectations & to offer them our best services'.
