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How to Report a Claim?

How to Report a Claim?

Making a claim was never this easy! Whatever trouble you’re facing, we have a solution for it. 

Read on to know about our super fast claim processes.

CLAIM FORM
CLAIM FORM

You can click here and check our claim form

CALL ON
CALL ON

1800 220233
1860 500 3333
022 6783 7800

VISIT OUR BRANCH
VISIT OUR BRANCH

You can check for your nearest branch here

Initiate Quick Claim

Initiate Quick Claim

Initiate Quick Crop Claim

Claim Process Simplified

Simple steps to help you file a claim under your insurance policy.

Kindly choose the type of process you would like to initiate the claim.

  • Call US 1 Intimate us online or Call us on 1800 220 233
  • policy 2 Contact the Police authorities
  • surveyor. 3 FG will depute Surveyor for inspection/ investigation
  • submit-documents 4 Submit the Documentation as required
  • cp-settlement 5 Settlement of the approved amount within 15 days from of submission of final documents

Document Checklist

Theft

  • Claim form, duly filled in & signed by the Insured
  • Inventory of loss
  • Repairs bills
  • Laboratory Test reports, if required
  • Photographs, if taken by the Insured
  • Departmental Note about the incident
  • FIR & Police Panchanama

  • call-on-icon.svg 1 Intimate us online or Call us on 1800 220 233
  • cp_icon_damage 2 If you observed damage in packing insist on open Delivery
  • cp_icon_qualify_bl 3 Qualify the BL/LR/MTD/AWB
  • cp-submit-documents 4 Submit the Documentation as required
  • cp-settlement 5 Settlement of the approved amount within 15 days from of submission of final documents

Document Checklist

Marine

A. Ocean Transit:

  • Claim Form duly filled in & signed
  • Original Policy/ Certificate
  • Invoice
  • Packing List
  • Bill of Lading
  • Short Landing Certificate/ Landed But Missing Cargo
  • Damage Certificate
  • Bill of Entry
  • Steamer Survey report
  • Copy of Claim Notice
  • Lost Overboard Certificate – Issued by the master of the ship for the goods lost by falling in the sea while loading/ unloading (Sling Losses)
  • Duty Refund (application for refund of Duty with Custom’s authority, if applicable) Survey Report
  • Letter of Subrogation cum special power of attorney (if applicable)
  • Banker’s Certificate confirming non-receipt of exports proceeds in India in an approved manner

B. Inland Transit (Rail / Road)

  • Claim Form duly filled in & signed
  • Original Policy / Certificate / Open delivery Certificate
  • Invoice
  • Packing List
  • Copy of Claim Notice
  • Railway Receipt/ Lorry Receipt
  • Survey Report
  • Letter of Subrogation cum special power of Attorney

Air Transit

  • Claim Form duly filled in & signed
  • Original Policy/ Certificate
  • Invoice
  • Packing List
  • Airway Bill
  • Short Landing Certificate/ Landed But Missing Cargo/ Damage Certificate
  • Bill of Entry
  • Steamer Survey report
  • Copy of Claim Notice
  • Duty Refund
  • Letter of Subrogation cum special power of Attorney-

  • call-on-icon 1 Intimate us online or Call us on 1800 220 233
  • cp_icon_for_inspection 2 FG will depute a Surveyor for inspection/ investigation
  • cp-submit-documents 3 Submit the Documentation as required
  • cp-settlement 4 Settlement of the approved amount within 15 days from of submission of final documents

Document Checklist

Engineering

  • The documents listed below are applicable generally across all the Policies under this branch. Extra documents specific to the type of Policy are mentioned separately in the respective sections:
  • Copy of the Policy & Endorsements (if any)
  • Survey Report
  • Claim form duly filled in and signed
  • Estimate of loss
  • Departmental note regarding the cause and nature of loss along with supporting log books if any
  • Repair bills & receipt
  • F.I.R if necessary. (In case of malicious act; involvement of TPPI, TPPD)
  • Fire Brigade Report( In case of loss due to fire)

A. Machinery Insurance Policy

  • As mentioned in the list of suggested documents.

B. MB Loss of Profit Policy

  • Claim form duly filled in and signed by the insured
  • Books of Accounts
  • Business Trends
  • Production & sales record
  • Details about the savings in standing charges
  • Details of Increased cost of working

C. Boiler & Pressure Plant Explosion

  • Latest Boiler inspector’s report
  • Boiler inspection report on the incident

D. Electronic Equipment Policy

  • As mentioned in the List of Suggested Documents. In addition to this copy of A.M.C, if any, on case to case basis.

E. Storage cum Erection Policy (SCE / EAR)

  • As mentioned in the List of Suggested Documents. Further additional documents may be called for depending on the nature of the claim.

F. Contractors All Risk Policy

  • As mentioned in the List of Suggested Documents. Further additional documents may be called for depending on the nature of the claim.

G. Contractors Plant & Machinery Policy

  • As mentioned in the List of Suggested Documents. Further additional documents may be called for depending on the nature of the claim.

  • call-on-icon 1 Intimate us online or Call us on 1800 220 233
  • cp_icon_contact_fire 2 Contact the Fire Brigade / Police and Protect your property
  • cp_icon_for_inspection 3 FG will depute a Surveyor for inspection/investigation
  • cp-submit-documents 4 Submit the Documentation as required
  • cp-settlement 5 Settlement of the approved amount within 15 days from of submission of final documents

Document Checklist

Fire

  • Claim form, duly filled in & signed by the Insured
  • Inventory of loss
  • Repairs bills
  • Laboratory Test reports, if required
  • Photographs, if taken by the Insured
  • Departmental Note about the incident
  • Fire Brigade Report
  • FIR & Police Panchanama

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