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Privacy Policy

1.0 Definitions and Abbreviations 

PAN Permanent Account Number
FGII Future Generali India Insurance
IP Internet Protocol
ISP Internet Service Provider


2.0 Applicability, Adaptable Measures and Scope 

The Policy is applicable to external stakeholders and policy holders 

3.0 Implementation and communication plan 

The policy will be available on FGII web site. 

4.0 Objective 

We (Future Generali India Insurance Company Limited) are committed to protect your privacy and have taken reasonable steps to protect the confidentiality of the Personal Information you have furnished to us and its transmission through the World Wide Web. In the process of you using this Website or availing of the existing or future services or Facility provided by the Website, You may be required to furnish information, personal or otherwise, relating to you, including information that is of a confidential nature). You are urged to keep the Personal Information current so as to ensure that the services and Facility remain relevant and reach you.  

5.0 Collection of Personal, Sensitive and Health Information 

Collecting your personal, Sensitive and health information (such as Name, mobile number, PAN, AADHAR, address, Driving License no, bank, credit or debit card or health information) etc.) Future Generali India Insurance Company may collect the information you provide when you:

• request information from Future Generali India Insurance website(s)

• Use online tools and calculators (this may include voice enabled services)

• apply online for products or subscribe online services

• If you do online transaction(s)

• Or you apply for a job online 

We collect contact your personal identifiable, special personal and/ or financial information for registration and/ or purchasing policy from us. We (may) store this information for our records, to meet regulatory requirement and to verify authenticity. While you visit our website(s), we gather certain information automatically and stored in log files. Such information includes Internet Protocol (IP) addresses, browser type, internet service provider (ISP), operating system, date/time stamp, and detailed activity log (clickstream data). These information (which don’t identify individuals) may be used by us to analyse trends, to administer the site, to track movements on site during the session and may gather volumetric information about user base. We may store cookie(s) on your device while visiting our website(s). Cookie refers to a small text file that is stored on your device for record-keeping purposes. Our cookie(s) doesn’t contain confidential or personally identifiable information. Our cookie(s) do not track you after leaving our Website(s), it expires when you close the browser. We may use analytic tools such as AI-ML (Artificial Intelligence/ Machine Learning) to track visitor behaviour and/ or traffic on our website(s). We or some of our business partner(s) and/ or support provider(s) (e.g. – chat bot) use cookies on our site. We may not have access or control over these cookies. This privacy statement covers the use of cookies by https://general.futuregenerali.in only and does not cover the use of cookies by any third parties. 

6.0 Privacy of Personal, Sensitive and Health Information 

We undertake not to disclose, except as otherwise provided, the Personal Information provided by you to any person, unless such action is necessary to: 

• Conform to any statutory or legal requirements or comply with legal process.

• Conform to national security, if information requested by government authorities.

• Protect and defend Future Generali India Insurance Company Limited’s or any of its Affiliates' rights, interests or property.

• Enforce the terms and conditions of the products or services or Terms and Conditions.

• Ensure effective servicing of the policy; or

• Act to protect the interests of Future Generali India Insurance Company Limited, its Affiliates, or its members, constituents or of other persons. 

You shall not disclose to any person, in any manner whatsoever, any information relating to Future Generali India Insurance Company Limited, or its Affiliates of a confidential nature obtained by you in the course of availing the Facility or use of Website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle Future Generali India Insurance Company Limited or its Affiliates to terminate the services or Facility, without prejudice to any damages, to which you may be entitled to or can access otherwise. We may, and are authorized to, share the Personal, sensitive and health Information with a third party, including Affiliates, that is interested in serving You, subject to due compliance with applicable laws and regulations that may be applicable to us. We may also use Your Personal Information for the purposes of providing You with services to which You subscribe. In this regard, it may be necessary to disclose Your Personal Information to one or more Advisors and contractors of Future Generali India Insurance Company Limited and their sub-contractors, but such Advisors, contractors, and sub-contractors will be required to agree to use the information obtained from us only for these purposes. 

We may, and are authorized to, share, part with all Personal Information related to the details and transaction history of the Customers to its Affiliates / banks / financial institutions / credit bureaus / agencies / participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and You shall not hold Future Generali India liable for use or disclosure of Personal Information in such cases.

7.0 Purpose to use your Personal, sensitive and Health Information 

We will also use the Personal Information provided by you for the following purposes:

• Allow You to access specific account information.

• Providing customization. We may use the Personal Information provided by You to customize Your visit to the Website by displaying appropriate content at our judgment and discretion.

• Send you information about us and / or our products and services. • To contact you when required.

• Future Generali India’s Affiliates may from time to time send by e-mail or otherwise, information relating to their products and services.

• Please be aware that other websites that have links to our Website may collect personally identifiable information about you. This privacy statement does not cover the information practices / privacy policy of those websites or advertisers in any manner. 

8.0 Reach Us for Consent management and queries

You may inform us at any time not to share Your Personal, sensitive and health Information with third parties by sending us an e-mail message at fgcare@futuregenerali.in 

9.0 Changes in this Privacy Statement 

We reserve the right to modify this privacy statement at any time by posting it on the website, you are requested to review it frequently on the website. In case of material changes in privacy statement, we will notify you by sending an email or by posting a notice on our website.