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Travel Claim Process

How to Report a Claim?

Making a claim was never this easy! Whatever trouble you’re facing, we have a solution for it. 

Read on to know about our super fast claim processes.

CLAIM FORM
CLAIM FORM

You can click here and check our claim form

CALL ON
CALL ON

1800 220233
1860 500 3333
022 6783 7800

VISIT OUR BRANCH
VISIT OUR BRANCH

You can check for your nearest branch here

Initiate Quick Claim

Initiate Quick Claim

Claim Process Simplified

Simple steps to help you file a claim under your insurance policy.

Kindly choose the type of process you would like to initiate the claim.

  • Call US 1 Medical Emergency/Hospitalization
  • policy 2 Approch the medical service provider abroad and show FG Travel Insurance Policy to avail the cashless treatment
  • surveyor. 3 Inform "Europ Assistance" to intimate the claim
  • submit-documents 4 Europ Assistance places the guarantee letter with provider (As per policy coverage)
  • cp-settlement 5 Europ Assistance settles bills directly with provider

Document Checklist

Medical Expenses

  • Future Generali Travel Suraksha Claim Form
  • Policy Copy / Certificate Copy
  • Treating / attending Doctor’s report
  • Original Admission / discharge card
  • Original Bills with Receipts & Prescription
  • Original X-ray reports/Pathological / Investigative reports, if any
  • Copy of passport / Visa with Entry & exit stamp
  • Copy of ticket and boarding pass

Accidental Death

  • Future Generali Personal Accident Claim Form
  • Policy / Certificate Copy
  • Attending Doctors Report
  • Original Death Certificate
  • Original / attested Post Mortem / Coroners Report
  • Attested copy of FIR / Panchnama
  • Police Inquest report, where applicable

Accidental Dismemberment / Disablement

  • Future Generali Personal Accident Claim Form
  • Policy / Certificate Copy
  • Attending Doctors Report
  • Original Disability Certificate from the Doctor, if any
  • Investigation / Lab Reports (X-Rays & reports etc)
  • Original Admission / Discharge Card, if hospitalised
  • Police Inquest report, where applicable
  • In case of PTD claims – Disability Certificate from treating doctor.

Loss of Checked in Baggage

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Property Irregularity Report (obtained from Airline)
  • Copies of Correspondence with the Airline authorities / others confirming the loss and details of compensation.
  • Individual list of items in each baggage with approximate cost of each item.
  • Copy of the passport / Visa with Entry & exit stamp.

Delay of Checked in Baggage

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Property Irregularity Report (obtained from Airline)
  • Copies of Correspondence with the Airline authorities / others confirming the loss and details of compensation.
  • Original bills / receipts / invoices pertaining to expenses incurred / purchases made towards necessary personal effects, during the delay period.
  • Copy of the passport / Visa with Entry & exit stamp.

Loss of Passport

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Copy of new passport & previous passport (if available)
  • Original bills / invoices of expenses incurred for obtaining a new passport
  • Copy of FIR / Police Report

Medical Evacuation / Transportation to Republic of India

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Hospital admission / discharge card, if hospitalised
  • Medical Reports / Investigative (coroners / Post mortem) Reports
  • Doctor’s statement indicating the cause of illness and necessity of medical evacuation / transportation to the Republic of India.
  • All original bills / receipt towards expenses incurred during medical evacuation / transportation.

Compassionate Visit

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Certificate from treating doctor stating the reason for such assistance.
  • Copy of Air Tickets
  • Original Bills / Invoices towards expenses incurred.

  • call-on-icon.svg 1 Other claim Baggage Delay Baggage Lost, Trip cancellation etc.
  • cp_icon_damage 2 Inform "Europ Assistance" to intimate the claim
  • cp_icon_qualify_bl 3 Submit the required documents to Europ Assistnace on your arrival to India
  • cp-submit-documents 4 Europ Assistance validate the claim as per the policy coverage
  • cp-settlement 5 Europ Assistnace makes the payment to insured

Document Checklist

Accidental Death

  • Future Generali Personal Accident Claim Form
  • Policy / Certificate Copy
  • Attending Doctors Report
  • Original Death Certificate
  • Original / attested Post Mortem / Coroners Report
  • Attested copy of FIR / Panchnama
  • Police Inquest report, where applicable

Medical Expenses

  • Future Generali Travel Suraksha Claim Form
  • Policy Copy / Certificate Copy
  • Treating / attending Doctor’s report
  • Original Admission / discharge card
  • Original Bills with Receipts & Prescription
  • Original X-ray reports/Pathological / Investigative reports, if any
  • Copy of passport / Visa with Entry & exit stamp
  • Copy of ticket and boarding pass

Accidental Dismemberment / Disablement

  • Future Generali Personal Accident Claim Form
  • Policy / Certificate Copy
  • Attending Doctors Report
  • Original Disability Certificate from the Doctor, if any
  • Investigation / Lab Reports (X-Rays & reports etc)
  • Original Admission / Discharge Card, if hospitalised
  • Police Inquest report, where applicable
  • In case of PTD claims – Disability Certificate from treating doctor.

Loss of Checked in Baggage

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Property Irregularity Report (obtained from Airline)
  • Copies of Correspondence with the Airline authorities / others confirming the loss and details of compensation.
  • Individual list of items in each baggage with approximate cost of each item.
  • Copy of the passport / Visa with Entry & exit stamp.

Delay of Checked in Baggage

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Property Irregularity Report (obtained from Airline)
  • Copies of Correspondence with the Airline authorities / others confirming the loss and details of compensation.
  • Original bills / receipts / invoices pertaining to expenses incurred / purchases made towards necessary personal effects, during the delay period.
  • Copy of the passport / Visa with Entry & exit stamp.

Repatriation of Mortal remains

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Hospital admission / discharge card, if hospitalised
  • Medical Reports / Investigative (coroners / Post mortem) Reports
  • Death Certificate
  • Funeral Certificate along with original bills / receipt towards funeral expenses.
  • Copy of passport / Visa

Loss of Passport

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Copy of new passport & previous passport (if available)
  • Original bills / invoices of expenses incurred for obtaining a new passport
  • Copy of FIR / Police Report

Medical Evacuation / Transportation to Republic of India

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Hospital admission / discharge card, if hospitalised
  • Medical Reports / Investigative (coroners / Post mortem) Reports
  • Doctor’s statement indicating the cause of illness and necessity of medical evacuation / transportation to the Republic of India.
  • All original bills / receipt towards expenses incurred during medical evacuation / transportation.

Compassionate Visit

  • Future Generali Travel Suraksha Claim Form
  • Policy / Certificate Copy
  • Certificate from treating doctor stating the reason for such assistance.
  • Copy of Air Tickets
  • Original Bills / Invoices towards expenses incurred.

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