Grievance Redressal

We are sorry that you had to face an issue. We are here and committed to
resolve any complaint you may have. You can escalate your concerns as per the
escalation matrix given below.

LEVEL 1

You Can Call On Our HELPLINE

1800-220-233 / 1860-500-3333 / 022-67837800

SEND US AN EMAIL

fgcare@futuregenerali.in

VISIT BRANCH GRIEVANCE REDRESSAL OFFICER (GRO)

Walk-in to any of our nearest branches and request to meet the GRO.

BRANCH LOCATOR

LEVEL 2

If the solution provided to you does not meet your expectations,
you can write directly to our Corporate GRO.

SEND US AN EMAIL

fggro@futuregenerali.in

CALL US ON

+91-79001 97777

Send your complaint to our Corporate Grievance Redressal Officer

Mr. Hari Shankar Mishra

ADDRESS

Future Generali India Insurance Company Ltd.

Lodha I – Think Techno Campus,

B Wing – 2nd Floor, Pokhran Road – 2,

Off Eastern Express Highway Behind TCS,

Thane West – 400607

LEVEL 3

If you are still not satisfied with the solution provided, you can email
our CEO’s office.

EMAIL OUR CEO’s OFFICE

fgceo@futuregenerali.in

If you are still dissatisfied with the resolution provided, you may opt to approach the Office of the Insurance Ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the Insurance Ombudsman, are available on the website of the Insurance Ombudsman. Click here

In case you wish to send your complaint to insurance ombudsman. Click here to access the list of insurance ombudsman offices.

Grievance Redressal Procedure

You can download our Grievance Redressal Procedure.

Download.pdf

Disclaimer :

*We will acknowledge receipt of your concern within 3 - business days.
Within 2 - weeks of receiving your grievance, we shall respond to you with the final resolution.
We shall regard the complaint as closed if we do not receive a reply within 8 weeks from the date of our response

Complaint Form

Fill in your details and our representative will contact you soon :

Policy Number / Cover note number Please enter a policy number / cover note number

Claim Number (Optional) Please enter a claim number (Optional)

First Name Please enter first name

Last Name Please enter last name

Date of Birth (dd/mm/yyyy)^*

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Mobile number Please enter mobile number

Email Address Please enter email address

Address Please enter address

Pincode Please enter a pin code

Issue Description Please enter a message

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Grievance Redressal