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Grievance Redressal

Grievance Redressal

We are sorry that you had to face an issue. We are here and committed to
resolve any complaint you may have. You can escalate your concerns as per the
escalation matrix given below.

LEVEL 1

You Can Call On Our HELPLINE

1800-220-233 / 1860-500-3333 / 022-67837800

OR

SEND US AN EMAIL

fgcare@futuregenerali.in

OR

VISIT BRANCH GRIEVANCE REDRESSAL OFFICER (GRO)

Walk-in to any of our nearest branches and request to meet the GRO.

BRANCH LOCATOR

LEVEL 2

If the solution provided to you does not meet your expectations,
you can write directly to our Corporate GRO.

SEND US AN EMAIL

fggro@futuregenerali.in

OR

CALL US ON

+91-79001 97777

OR

Send your complaint to our Grievance Redressal Officer

Mr. Hari Shankar Mishra

ADDRESS

Corporate & Registered Office :
Future Generali India Insurance Co. Ltd.
Unit No. 801 & 802, Tower C, Embassy Park, LBS Marg,
Vikhroli (W) Mumbai - 400083

LEVEL 3

If you are still not satisfied with the solution provided, you can email
our CEO’s office.

EMAIL OUR CEO’s OFFICE

fgceo@futuregenerali.in

If you are still dissatisfied with the resolution provided, you may opt to approach the office of insurance ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the insurance ombudsman, along with their addresses are available on the consumer education website of the IRDAI (Insurance Regulatory and Development Authority of India). Click here

In case you wish to send your complaint to insurance ombudsman. Click here to access the list of insurance ombudsman offices.

If you are unable to register your complaint at any given point of time, you can approach IRDAI.
Call Center TOLL FREE NUMBER (155255)

OR

Register your complain online at http://igms.irda.gov.in/

Grievance Redressal Procedure

Grievance Redressal Procedure

You can download our Grievance Redressal Procedure.

Disclaimer :

*We will acknowledge receipt of your concern within 3 - business days.
Within 2 - weeks of receiving your grievance, we shall respond to you with the final resolution.
We shall regard the complaint as closed if we do not receive a reply within 8 weeks from the date of our response

Complaint Form

Fill in your details and our representative will contact you soon :
Please enter a policy number / cover note number
Please enter a claim number (Optional)
Please enter first name
Please enter last name
Please select date
Please enter mobile number
Please enter email address
Please enter address
Please enter a pin code
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