We are sorry that you had to face an issue. We are here and committed to
resolve any complaint you may have. You can escalate your concerns as per the
escalation matrix given below.
You Can Call On Our HELPLINE
1800-220-233 / 1860-500-3333 / 022-67837800
SEND US AN EMAIL
VISIT BRANCH GRIEVANCE REDRESSAL OFFICER (GRO)
Walk-in to any of our nearest branches and request to meet the GRO.
If the solution provided to you does not meet your expectations,
you can write directly to our Corporate GRO.
SEND US AN EMAIL
CALL US ON
Send your complaint to our Corporate Grievance Redressal Officer
Mr. Hari Shankar Mishra
Future Generali India Insurance Company Ltd.
Lodha I – Think Techno Campus,
B Wing – 2nd Floor, Pokhran Road – 2,
Off Eastern Express Highway Behind TCS,
Thane West – 400607
If you are still not satisfied with the solution provided, you can email
our CEO’s office.
EMAIL OUR CEO’s OFFICE
If you are still dissatisfied with the resolution provided, you may opt to approach the office of insurance ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the insurance ombudsman, along with their addresses are available on the consumer education website of the IRDAI (Insurance Regulatory and Development Authority of India). Click here
In case you wish to send your complaint to insurance ombudsman. Click here to access the list of insurance ombudsman offices.
If you are unable to register your complaint at any given point of time, you can approach IRDAI.
Call Center TOLL FREE NUMBER (155255)
Register your complain online at http://igms.irda.gov.in/
*We will acknowledge receipt of your concern within 3 - business days.
Within 2 - weeks of receiving your grievance, we shall respond to you with the final resolution.
We shall regard the complaint as closed if we do not receive a reply within 8 weeks from the date of our response
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