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Future Generali simplifies Motor Insurance claims with two new service offerings – Future Xpress and Future Xpress+

Chennai, July 20, 2011: To simplify the process of a cumbersome, tiring and time consuming motor claim, Future Generali India Insurance Co Ltd has launched Future Xpress and Future Xpress+. The primary objective of Future Xpress and Future Xpress+ is to offer customers a more personalized service and enhanced touch points for smooth and speedy motor claims settlement.

While Future Xpress+ is targeted for those who wish to get their loss assessed and claim finalized on the spot with an option to get their vehicle repaired at a workshop of their choice and convenience, Future Xpress is targeted for those who wish to get their vehicle repaired on priority, at lower costs teamed with personalized service from the Insurer,

Speaking to media persons at a Press Conference in Chennai today, , KG Krishnamoorthy Rao, MD & CEO, Future Generali India Insurance Company said, “Earlier, claim segmentation on quantum of loss was not available and the survey request and documents verification was an elaborate and exhaustive process. It was mandatory to have the vehicle surveyed pre and post repairs, claim settlement typically happened post repairs and submission of relevant documents to the workshop or surveyor. Both the insurer and the insured had very little control on the entire process of confirming the liability post repairs. Future Xpress and Future Xpress+ simplify the process through segregation of smaller claims that can be treated differently at multiple touch points. These seamless service offerings provide convenience, with significant savings in time and cost. “

Salient features of Future Xpress and Future Xpress+ are as given below

Future XpressFuture Xpress +

Vehicle repaired on priority at lower costLoss assessed, claim finalized on the spot

Dedicated service engineer at identified garages Dedicated service engineers at the service branch

The vehicle will be directed to the listed garageTake the vehicle, with relevant documents to the nearest claims branch

Inspection at garage, liability confirmed and repairs commenced on a priority basis Damage assessment conducted, liability amount offered on spot

Customer will know his/her actual expenditure before repair startsCustomer will have an option to get the vehicle repaired later at their preferred convenient time

Garage gets payment directly from the insurer on delivery of repaired vehicle Amount directly credited to the customer’s account via NEFT

Relatively lower outgo for the Insured as he/she will enjoy discounted rates Customer gets claim amount in advance

Greater Transparency & AccountabilitySpot Settlement of Claim

Initial survey/assessment time will be reducedClaim will be processed at one instant

For further information, you can call on 1800-220-233 or 1860-500-3333

The liability of Future Group and the Generali Group is limited to the extent of their shareholding in the Company. Insurance is the subject matter of Solicitation